Tips and technical support
Last updated
Last updated
This section is intended for interaction with the wallet's technical support team.
On the main screen of the app, tap on the " ፧ " icon in the bottom right corner. Then navigate to the "Support" section.
Tap "Send us a Message" and enter a message with the question you have, then a message to the chat room. A manager will reply promptly.
Tips when using the app and hardware wallet:
Install the wallet app only from official sources and avoid phishing links.
Update the MDAO Wallet app when new versions are released in the app stores to make it work correctly.
Save your wallets' secret passphrases.Technical support and app developers do not have access to recover the secret phrase.
If you forgot your password or PIN code, don't worry, reinstall the app and re-import your wallet using the secret recovery phrase.
Delete the app's cache in case any of the features are not working correctly on your device.
To increase the service life of your MDAO KeyWallet, avoid mechanical damage to the card, which may adversely affect the chip embedded in the wallet (avoid getting water into the chip block, prolonged heating, broken connections, etc.).
The chip embedded in the wallet stores a private key to the wallet, so the wallet can only be managed using the MDAO Wallet app.
If you delete the wallet from the app, you can re-import the wallet if you have a physical card. Keep the card in a safe place if you do not plan to transfer the funds on the card to others.
