# Technical Support

This section is intended for interaction with the wallet's technical support team.

On the main screen of the app, tap on the " ፧ " icon in the bottom right corner.  Then navigate to the "Support" section.

![](https://lh7-us.googleusercontent.com/z_nI2Gmjd1Rw-0OS08Tm8uGEBMUaCN1X2eqn2N1t0tStlKw6UJQz0xSLxJPtLLez03voo4tU00tp8WDk6jsNn4-BVyZT7_TtmLUKKhfaP0EuwHe2rFQO21WB3yu9P2iKfwBa2Dwg95qQeoF8m-u1qT0)

Tap "Send us a Message" and enter a message with the question you have, then a message to the chat room. A manager will reply promptly.

![](https://lh7-us.googleusercontent.com/3NWsZSC80_6j9IxfaLXyAE4s8ojMnnNs3UOt9_znMVkwqT6abREpkKeKZ-36pMU2xDhTyhKPoD1XGvHOcW0aQfYAo9QjzZ6yxym6iUTD57uzH-_qbbIa1kgROb9VWwTHNRtlnxvRyXwltHy69QN5_18)

Tips when using the app:

Install the wallet app only from official sources and avoid phishing links.

Update the MDAO Wallet app when new versions are released in the app stores to make it work correctly.

Save your wallets' secret passphrases.Technical support and app developers do not have access to recover the secret phrase.

If you forgot your password or PIN code, don't worry, reinstall the app and re-import your wallet using the secret recovery phrase.

Delete the app's cache in case any of the features are not working correctly on your device.

[Update on iOS](https://apps.apple.com/gb/app/mdao-wallet/id1540851562)

[Update on Android](https://play.google.com/store/apps/details?id=com.ttmbank.wallet.app)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.daomars.com/f.a.q/mdao-wallet/technical-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.