MDAO Telegram Wallet KYC compliance guide

The KYC (Know Your Customer) procedure is about identification and establishing a customer's identity in order to obtain information about them as a person with whom interaction is carried out. Verification is carried out to check suspicious behavior and eliminate the risk of fraud on the part of the counterparty.

Have the document you want to use for KYC ready in advance and keep it nearby. You will need 5-10 minutes for the whole procedure.

Our partner service OnDato only validates state-issued documents.

You can use the following documents to pass KYC:

  • Passport: new-type domestic passports, as well as passports with MRZs (Machine-Readable Zones).

  • ID cards

  • Driver's license

The documents must be valid at the time of KYC.

To pass KYC, tap on Pass KYC and follow the link, or copy the link and open it in Chrome (for Android) or Safari (for iOS).

Read the regulation on the processing of personal data by the service and tap I Agree to continue, or Disagree to cancel and return to the menu.

Select a document, prepare the main page of the document to take a photo, and on the next page, tap Start.

When passing KYC with your passport:

  • position the document in the highlighted area on the photo

  • the MRZ zone should be under the white-gray dashed line

When passing KYC with an identification card (ID) or driver's license:

  • two photographs will be required - the front of the document and the back of the document

  • the front part of the document is photographed first (Side 1)

  • then, after tapping Continue, you have to take a photo of the back of the document (Side 2).

General advice:

  • when photographing the document, there should be no glare, backlighting, or other objects falling within the field allocated for the photo

  • the photo should not be dark, blurred, or small scale

  • the text of the document should be readable

  • in case of insufficient lighting, use an additional light source to improve the image quality, or take photos in natural light.

Provide access to your camera if required.

Expand the document and frame it as shown in the screenshot, take a photo, and if the photo is of good quality, tap Continue.

Tips for selfies:

  • use your smartphone's front camera

  • your face should be in the frame, and the frame of your face should match the highlighted frame as much as possible

  • keep a neutral expression on your face

  • at the moment of taking a photo, the service will prompt you what actions to take: move your face closer to the camera or farther away (when the frame narrows or widens)

  • try to take the photo in a well-lit room or in natural light

  • make sure there are no bystanders within the camera's view

  • the photo should not be blurred

Tap Start to proceed to taking selfies.

Position your face in the photo frame and follow the on-screen prompts.

After taking a photo, do not minimize or close the window, your photos are being processed by the service.

Wait until the photo is fully processed, this process may take a few minutes and is accompanied by a progress bar in percentages.

Once you see the confirmation that your KYC is complete, you can go back to your wallet. The screen should say “Your verification is completed”!

KYC compliance mistakes:

If the identification fails, you will receive a notification about it on the screen.

You can try again within the current session only 3 times. Then the current session will expire.

You will not be able to repeat the KYC procedure until 2 hours after the session has been updated. Take your time, make sure you do everything according to the recommendations and repeat KYC from the beginning, starting from the transition to the section where verification is required (the KYC link will change, which means that the previous session was reset and can be repeated).

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